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An estimated 70 percent of employees who experience harassment in the workplace do not report it to their employers. The main reasons for this non-reporting
An estimated 70 percent of employees who experience harassment in the workplace do not report it to their employers. The main reasons for this non-reporting appear to be that employees believe that their employers will either be indifferent to their plight, or worse, retaliate against them for coming forward. Many companies have instituted anonymous hotlines for reporting harassment. In theory, these reporting mechanisms might encourage employees to come forward-but in practice, it may not work out that way. Women at Sterling Jewelers who used the company's "anony- mous" hotline were sometimes contacted by company officials who were able to determine their identities. One way in which this happens is that third-party vendors who handle calls request a way to get back to the employee, and some employees provide their company e-mail addresses. In an unintended twist, hotlines can pro- vide cover for retaliation ("we had no idea who reported this harassment") that is not available when employees directly report harassment and there is a record of that report. Another problem with hotlines is that, even if the promise of anonymity is credible, employees might not be aware of their existence. At Fox News, company officials made much of the claim that no women had ever used their hotline to report harassment by Bill O'Reilly and others. The women who have since come forward to file lawsuits maintain that they were not informed of the hotline's existence, even during harassment training sessions. Former Fox News anchor Alisyn Camerota stated, "There was no hotline.... When you have a real hotline, you put up posters: 'If you see anything, feel anything, here's the number to call. That did not exist." The bottom line, according to management-side attorney Joseph Beachboard, is that no reporting system is effective "unless people feel like you care and that they'll be pro- tected from retaliation. If you don't do those two, it doesn't work. Give your practical suggestions as to how companies can act to protect their employees from harassment
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