An example of a performance measure that would fall under the customer perspective on the balanced scorecard of an airline is

$($CMA Exam Adapted$)$

Question $1$ options:

Customer complaints will decrease by $10\%.$

$90\%$ of the flights will arrive on time.

Customers will have to wait no longer than $15$ minutes to check their bags.

Three new in$-$flight meals will replace existing offerings that are unpopular with customers.