An indigenous applicant objects to the amount of personal information they have been asked for to complete the standard Tenancy Application Form. They are claiming discrimination and hardship in the compiling and providing of all the required documentation and evidence (eg. credit references). The confrontation is taking place at the reception counter and is becoming loud and heated. What communication skills are required to handle this, what do you as a property manager and why? Reference- https://vsubscriberresources.s3.amazonaws.com/614892c589eda.pdf