A(n)_____________ is an evaluation that predisposes a person to act in a certain way.

Attitude

Motivation

Emotion

Behavior

Self-efficacy is most similar to which of the following motivation concepts?

Instrumentality

Valence

Expectancy

Self-serving bias

In class we discussed that Wells Fargo paid rewarded employees with bonuses based on how many new accounts they opened. This led to unethical (and sometimes illegal) behavior on the part of employees. This is an example of how ___________systems can lead to undesirable outcomes.

Competency-based pay

Interval reinforcement pay

Job-based pay

Pay for performance

Some course credits from Hamburger University (which is the university operated by McDonald's) can be transferred to "real" accredited universities.

False

True

AtWally Inc.all administrative assistants are required to type documents, take phone calls for the supervisor, and do other office tasks. Because administrative assistants all do the same tasks, they are all paid the same exact salary. This is an example of which of the following?

Job-based pay

Pay for performance

Competency-based pay

Reinforcement

Which of the following is the primary negative outcome(or con) associated with using on-the-job training?

All of the above are negatives associated with using on-the-job training.

No formal training program needs to be designed

Trainees can learn bad habits if they're being trained by an employee that does not do the job well.

It takes a tremendousamount of time to developtheseprograms and they care costly.

Joseph needs to evaluate all his employees. He wants to reduce the affect that biases and errors have on his ratings, so he structures the rating scale to ensure that each rating point is anchored by an example of behavior at that particular level of performance. For example, when evaluating an employee's problem-solving skills, on a scale from 1 to 5, each point on the scale has a corresponding example of what behavior at this level looks like. This is an example of which of the following?

Halo

360-degree feedback

BARS

180-perspective

All of the following are types of errors a person may make when evaluating a person's performance EXCEPT:

Fundamental attribution error

Stereotyping

Halo

BARS

Cara is Hector's supervisor. Cara thinks Hector is a great employee because he always does what Cara asks and does it well (and on time). When it comes time for Cara to evaluate Hector's performance, Cara rates Hector high on all dimensions, even leadership. However, in reality, Hector has never demonstrated leadership ability. Cara's positive feelings toward Hector are simply clouding her evaluation of his leadership skills. This is an example of which of the following?

Stereotyping

Self-fulfilling Prophecy

Discrimination

Halo

Knowledge management systems are particularly useful for which of the following?

Jobs that require informatoin that cannot be written down because the job is intuitive instead of techncial.

Sales jobs

Flight simulations

Helping to keep and document the information that may be lost when employees retire.