An ISO 9001 certified textile company is planning to manufacture a T-shirt with a new design.

Using the first component of the quality trilogy proposed by Juran, explain the steps that the management should follow in this planning phase. [9 marks]

State the most appropriate tool that the management can use to eliminate the potential risks that may arise in this project. [2 marks]

Explain how the processes within the engineering department and the marketing department will be interlinked in such setting. [7 marks]

Once the planning phase is over, the T-shirts are manufactured in bulk and sold to the appropriate customers.

List the dimensions that a customer can use to evaluate the quality of the T-shirt [8 marks]

Describe briefly a method that the company can use to evaluate the service quality as perceived by its customers. [14 marks]