An IT organization has a service level agreement (SLA) with a major customer requiring that tier 1

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An IT organization has a service level agreement (SLA) with a major customer requiring that tier 1 calls/problems be resolved within 12 hours. There is a penalty of $150 for each call that takes more than 12 hours to resolve

Posted Date: Jun 21, 2024 10:04 PM

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An IT organization has a service level agreement (SLA) with a major customer requiring that tier 1

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