An organization utilizes A business uses TQM to improve employee processes and increase customer satisfaction. Which stage describes the organization designing strategies and solutions to help resolve the problem? Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. a Planning b Doing c Checking d Actinga change initiative that defines, measures, analyzes, improves, and controls work processes. Which approach to change does this describe? Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. a Total Quality Management b Six Sigma c Change Formula d Kotter's Eight-Step Model