An organization's culture is made up of a shared set of beliefs, expectations, values, norms, and work routines that guide how individuals, groups, and teams interact. It can be thought of as the personality of the company. Organizational cultures run the gamut from formal cultures, in which everyone dresses in formal business attire each day and follows only specific, sanctioned communication and reporting protocols, to much looser, more innovative cultures, which use unusual rewards and incentives and encourage open communication and informality. Zappos has a unique, freewheeling, fun culture, but its employees still get the work done and the business is quite profitable.

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Why would Zappos include the shuttle driver as a part of the interview process?

Multiple Choice

This is typical of an organic structure.

A shuttle driver can ask questions that a manager cannot legally ask in a formal interview.

It is required by law.

If the candidate ignores or is rude to the shuttle driver, they are is not likely to fit into the friendly culture at Zappos.

It is a test to see if the candidate talks too much and therefore might blurt out company secrets at a later date.

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