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A(n) shows a customer's dissatisfaction with a product or service. * Sales letter Adjustment letter saying YES Complaint letter Adjustment letter saying NO An adjustment

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A(n) shows a customer's dissatisfaction with a product or service. * Sales letter Adjustment letter saying YES Complaint letter Adjustment letter saying NO An adjustment letter is prepared before the complaint letter. Adjustment letter's main goal is to complain about a certain product or service. * True False

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