Ana is a 19-year-old university student who lives in the university residence in her first year. Ana has become more and more worried about feeling overwhelmed. He has had difficulty concentrating, can't sleep, and copes with problems poorly. This is the second month of the semester and a teacher returned the assignment because "it did not reach the expected academic standards." Ana has begun to doubt herself and her abilities to face university studies and life. She can't set the order of priority of the assignments and often feels confused about the current assignment and the delivery dates.

Ana graduated from the first 10 students of her high school and was always on the honor roll. Although he wanted to go to college, this is the first time away from his family. No classmate was accepted to her university and she has been so busy with her assignments that she has not made new friends at the university. Your partner in the residence is not friendly.

After calling her mother, Ana felt a little relief. His mother suggested that he seek counseling services at the university. Ana did the same and received an emergency appointment at the university's student counseling center.

1. What kind of crisis is Ana experiencing?
2. What stage of the crisis is Ana in?
3. Estimate the equilibrium factors that will determine Ana's response to her crisis.

Please use references