Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,584 Shipping errors: 900
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Question:
Analysis of customer complaints at an e-commerce retailer revealed the following:
| Billing errors: | 1,584 |
| Shipping errors: | 900 |
| Electronic charge errors: | 681 |
| Shipping delays: | 2,906 |
| Packing errors: | 1,799 |
The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.
| Name | Amount | Percent of Total |
| Shipping delays | 2,906 | % |
| Packing errors | 1,799 | % |
| Billing errors | 1,584 | % |
| Shipping errors | 900 | % |
| Electronic charge errors | 681 | % |
Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.
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