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Analysis of the advantages and disadvantages of both offshoring and outsourcing the bank's customer call center. Comparison of the cultural differences of offshoring or outsourcing
Analysis of the advantages and disadvantages of both offshoring and outsourcing the bank's customer call center. Comparison of the cultural differences of offshoring or outsourcing in terms of: Communication between the call center employees and home country bank employees
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Hospitality Financial Management
Authors: Akram Dakwar, Robert E Chatfield, Michael C Dalbor
1st Edition
0130482870, 9780130482877
