Analytics mindset case studies $$ The $3601$

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SCORE no$.13390-211$US$\_4$

Analytics mindset

The $360$

Background

MC Foods, Inc. $($MCF$)$ is a US$-$based food company headquartered near Denver, Colorado. It was

established by brothers, Melvin and Casper Winifred, in $1934$ as a small condiment business, with a

specialty for pickles and relishes using homemade recipes developed by their mother, Edith Winifred.

Since then, MCF has grown to include $18$ business units in $71$ locations and employs over $9,100$

employees. MCF has broadened its offerings to include seasonings, canned and frozen vegetables and

fruits, a range of plant$-$based vegetarian products and international foods.

Description of the $360-$degree performance evaluation process at MCF

Employee performance evaluations are an important component of the management control system in

many organizations. Effective employee performance evaluation programs should inform employees of

the organization$$s expectations of their performance and encourage them $($often explicitly$)$ to work

diligently to meet those expectations. Employee performance evaluation programs come in many forms

and employees can be evaluated on many different performance dimensions. Sometimes employees are

evaluated based on objective performance targets $($e$.$g$.,$ quarterly sales goals$).$ Employees can also be

evaluated on more subjective measures, such as their attitude or the quality of the customer service they

provide.

In $2015,$ MCF began using an annual $360-$degree performance evaluation for its employees $($the $360).$ A

$360-$degree performance evaluation typically collects input for an employee from multiple sources within

an organization$$s work hierarchy, including an employee$$s supervisor, subordinates and peers, as well as

from the employee directly. Essentially, these sources are from the center, above, below and around the

employee; therefore, the concept of $360$ degrees. A $360-$degree performance evaluation is intended to

provide a fairer, broader perspective of employee performance because performance evaluations are not

based on only one source $($i$.$e$.,$ the supervisor$).$ However, they are subjective in nature and there could be

differences in how they are executed across a large organization. Companies typically use the results of

these evaluations for decision$-$making regarding compensation and promotions, as well as to support

professional development.

The $360$ takes place each spring at MCF$.$ For the $360,$ each employee is evaluated by:

$$ Their manager $($e$.$g$.,$ direct supervisor$)$

$$ Their direct reports $($if applicable$)$

$$ Their cross group $($This is anyone in the organization who has