Analyze Northern Highlands Hospital Northem Highlands Hospital is evaluating its admissions process by measuring the time elapsed between patient check-in and arrival in the clinical area. The present process involves a patient checking in at a centralized area and providing information to an admissions specialist. After being admitted, the patient is escorted from the admissions area to the appropriate clinical area in the hospital. Average lead time information is as follows: The hospital stafts one person at check-in and ene person at the admisuions desk. There is one dedicated escort. a. Determine the non-value-added lead time in this process: min. b. Determine the value-added ratio of this process. c1. A hospital wishes to improve the value-added ratio for the services provided to the patients. After analyzing the time spent by patients in each process it was identified that the waiting time is high. Identity the statement that helps the hospital in reducing the waiting time. a. The pasient can be taken directiy to the dinical process and the admission procedure can be completed at the end. b. The time taken for patient information collection can be reduced and more resources should be made avalable at the peak time in order to reduce the wating time a. Determine the non-value-added lead time in this process. min. b. Determine the value-added ratio of this process. c1. A hospital wishes to improve the value-added ratio for the services provided to the potients. After analyzing the time spent by patients in each processit was identified that the waiting time is high. Idenkify the statement that helps the hospital in reducing the waiting time. 3. The patient can be taken directly to the clinical process and the admission procedure can be completed at the end. b. The time taken for patient information collection can be redoced and more resources should be made available at the peak time in order to reduce the waiting time. c. The check-in window could be reduced to single service line, and the admissions desk could be reduced to single desk. d. Reducing the escorts could reduce the amount of time waiting to be escorted to a clinical area. c2. A hospital wishes to improve the value-odded ratio for the services provided to the patients. After analyzing the time spent by patients in each process it was identafied that the waiting time is high. In order to decrease the waiting time the hospital appointed more employees in each department. Is this decision corroct? Jdentily the reason that supports the answer, Resson: 4. Appointing excess staff increases the cost and they are needed only during peak hours. b. Waiting time can be minimized because there are more service employees. c. Appointing excess staff may improve the bospital's reputation for on-time service. d. None of the above
