Analyze Northern Highlands Hospital Northern Highlands Hospital is evaluating its admissions process by measuring the time elapsed between patient check-in and arrival in the clinical area. The present process involves a patient checking in at a centralized area and providing information to an admissions specialist. After being admitted, the patient is escorted from the admissions area to the oppropriate clinical area in the hospital, Aversge lead time information is as follows: The hospital staffs one person at check-in and one person at the admissions desk. There is one dedicated escort: a. Determine the non-value-added lead time in this process. min. b. Determine the value-added ratio of this process: %