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Analyze the following company called Capacity, an AI-Powered Support automation Platform, and answer the following 2 questions. You may use any sources online. Link to

Analyze the following company called "Capacity", an AI-Powered Support automation Platform, and answer the following 2 questions. You may use any sources online. Link to the company: https://capacity.com 1. Analyze Capacity Planning over a Time Horizon and Discuss how Covid-19 has altered planning.

2. What Layout Strategy/Strategies does the company use, how does this give them a competitive advantage?

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