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Analyze the Quest Diagnostics (A): Improving Performance at the Call Centers By Zeynep Ton, Cate Reavis, and Sarah Kalloch (2017) You are required to analyze

Analyze the Quest Diagnostics (A): Improving Performance at the Call Centers By Zeynep Ton, Cate Reavis, and Sarah Kalloch (2017) You are required to analyze and design the following aspects and provide recommendations for top management to develop Quest Diagnostics supply chain processes. 1. Analyze supply chain processes and subprocesses of Quest Diagnostics. 2. Design a system of performance metrics to ensure the achievement of supply chain strategies.

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