Analyze the Southwest Airline and the time customers spend on delays, on tarp time as well, what change process based on Kotter$$s $8$ Steps to Leading Change using the Organizational Change Chart. Make sure to complete a new analysis, do not copy any information from a previous week.

Include responses to the following questions at the bottom of your analysis:

$$ Do you think this was a positive organizational change? Why or why not?

$$ What strategies and tactics would you think would create positive organizational change?

$$ What strategies and tactics might have worked better?

Please provide references