Analyze the strengths and weaknesses of this message, then revise it so that it follows the guidelines in your reading for this and all prior units to date. Choose one of the following to analyze:

I. Message Strategies (Responding to Claims and Requests for Adjustments)

We read your letter, requesting your deposit refund. We couldn't figure out why you hadn't received it, so we talked to our maintenance engineer, as you suggested. He said you had left one of the door hinges in your apartment n order to get a large sofa through the door. He also confirmed that you paid him 5.00 to replace the door since you had to turn in the U-Haul trailer and you were in a big hurry.

This entire situation really was caused by a lack of communication between our housekeeping inspector and the maintenance engineer. All we knew was that the doorway of the hinges when it was inspected by Sally Tarnley. You know that our policy states that if anything is wrong with the apartment, we keep the deposit. We had no way of knowing that George just hadn't gotten around to replacing the door.

But we have good news. We approved the deposit refund, which will be mailed to you from our home office in Teaneck, New Jersey. I'm not sure how long that will take, however. If you don't receive the check by the end of the next month, give me a call.

Next time, it's really a good idea to stay with your apartment until it is inspected, as stipulated in your lease agreement. That way, you'll be sure to receive your refund when you expect it. How you have a good summer.