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Analyzing _ _ _ _ _ _ _ _ _ _ can help a firm identify patterns that may indicate the need for corrective action
Analyzing can help a firm identify patterns that may indicate the need for corrective action or suggest market opportunities that can be exploited.
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the intangible nature of the service
the empathy of service providers
the reliability of the service
complaints and reviews
the responsiveness of the service
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Business and Administrative Communication
Authors: Kitty o. locker, Donna s. kienzler
10th edition
77830105, 978-0077830106, 978-0073403182
