Anatomy of Care IIFront Desk Clerk andEnvironmental Services

Read the Character Overview forFront Desk Clerk andEnvironmental Services

Questions for Anatomy of Care:

Now that you have answered the questions from the perspective of the Front Desk Clerk, and Environmental Services, answer the following questions from the Vice President in charge of Administration, responsible for the floors and staff viewed in the vinaigrettes:

1. What went wrong?
2. From an administrative perspective, what should be done (specifically, what programs, interventions, training, policies, procedures, etc.)?
3. What would you do to determine success of the interventions

REMEMBER YOU ARE ANSWERING THESE QUESTIONS AS IF YOU WERE THE VICE PRESIDENT IN CHARGE OF ADMINISTRATION.