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Anca Madar, Implementation of total quality management Case study : British Airways, Bulletin of the Transilvania University of Brasov Series V: Economic Sciences . Vol.

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Anca Madar, Implementation of total quality management Case study : British Airways, Bulletin of the Transilvania University of Brasov Series V: Economic Sciences . Vol. 8 (57) No. 1 - 2015, Retrieved from https://docplayer.net/21331451- Implementation-of-total-quality-management-case-study- british-airways.html

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