________________ and __________________ are creating customers who are educated about their needs and all the available options for meeting those needs. Technology and globalization Cyber Monday and holiday sales The baby boomer generation and millennials Supply and demand 2.A good way to gauge customer satisfaction is through: Hiring the best market research teams Extensive customer support training Surveying employees about what customers tell them A direct customer feedback loop 3.A business with happy customers will build a good reputation, allowing it to attract top-level: Employees Research and development budgets Marketing consultants Prices