and generalization. EXPERIENTIAL EXERCISE Motivation at Bluefield Bob works for a fast-growing manufacturer of cos- There is a new program to revitalize operations at Bluefield. Bob, because of his earlier success, has been metics at their oldest plant in Bluefield, West Virgi assigned the task of developing a motivation plan for nia. Bob has an MBA from State University and his seven subordinate supervisors. Bob needs to review began his career at Bluefield in the Human Resource the personnel files and try to identify the needs or moti- Department. He got his first big chance when the vators for each supervisor. To provide a working frame- company, facing increased problems with the local work for the study, Bob decides to use both Maslow's minority community, put Bob in charge of a new hierarchy of needs and Herzberg's two-factor theory, as affirmative action program. Bob is proud of his shown on the Need/Motivation Worksheet. Bob divides the worksheet into three sections success in that position. His supervisors were also (1) Maslow's Needs, (2) Motivation Factors, and impressed and promoted him to the position of (3) Hygiene Factors. In each category, he plans to rank Manager of Machine Operations. He managed a the appropriate items for each supervisor, using a 1 for workforce of 74 employees through seven supervi- the top ranking, a 2 for the second ranking, and so on. sors. He's held this job for only one year.Chapter 10: Managing Employee Motivation and Performance 321 Need/Motivation Worksheet (In each category. rank the appropriate items for each supervisor. Top rank = 1, second rank = 2, and so forth.) John Mohammed Need/Factor Miller Tanika Najeed Tom Sidney LI Forester Luis Wilson Benton Tran Funnies Maslow's Needs physiological Security Belongingness Esteem Self-Actualization Motivation Factors Achievement Recognition Work Itself Responsibility Advancement/ Growth Hygiene Factors Supervision Working conditions Interpersonal Pay Security Policy and Administration Adapted from Morable, Exercises in Management, to accompany Griffin, Management, 8th edition.320 Part 4 Leading of the easter jobs and is doing only a so-so job. He Instructions: is surprised to find that her earlier appraisals have 1. Read the following personnel files, In addition been very good, an evaluation shared by her peers. to other data, each profile contains a supervi- Tanika's husband was killed in a car accident, and sor's Performance Measure (PM). This is a score she has three dependent children. assigned by a computer-based productivity TOM WILSON is 44 with 1 year with the company. program developed by Industrial Engineering Tom has a high-school diploma, a PM of 50, and a The program uses a variety of cost and output salary of $28,000. Tom has the hardest group to super. figures to calculate a PM for each supervisor on vise, but his earlier appraisals have only been average, a scale ranging from 0 (representing very poor an opinion shared by Tom's peers. Bob agrees that performance) to 100 (nearly perfect Tom's performance is average and is concerned that performance). it might get worse as Tom seems to be having too Then, as a small group. use the following many personal problems lately. Need/Motivation Worksheet to rank the relative SIDNEY BENTON is 35 and has 8 years of importance of each of the motivators for each seniority, a PM of 80, and a salary of $26,000 supervisor. Rank within groups-1 to 5 for Sidney has a BS in Industrial Technology and is Maslow's Needs, then I to 5 for Motivation enrolled in State's night MBA program. Sidney has Factors, and then 1 to 6 for Hygiene a difficult job, requiring specialized skills, and he Factors would be very hard to replace. Bob believes Sidney 3. Present your group findings to the class and to be a top supervisor, an opinion shared by his discuss. peers. But Bob is troubled by past appraisals that vary from outstanding to poor. LI TRAN is 32 with 5 years at the plant, a PM of Bluefield Plant Supervisor Profiles only 30, and a salary of $22,000, She is a high- JOHN MILLER is the senior supervisor with 21 years school dropout who quit school to have her first of seniority. He is 60 years old and has only a sixth- child. She is a single parent with four children and grade education. His most recent PM score is 50, works very hard to support them. Li represents one which is lower than it used to be. John's past apprai- of the affirmative action promotions that Bob sals suggest that he has done an average job in the arranged when he was the Affirmative Action past, and Bob thinks his performance is still average Officer, and he is disappointed to find that her and is sorry to see John's performance declining. His past and present appraisals are quite poor. peers are convinced that John is too old to cut the Although her present job is perceived to require mustard. Bob thinks that John has the easiest job in average skill, her peers consider her to be an incom- the group. John is a widower who spends a lot of petent troublemaker who constantly complains about time at his cabin by the lake. His current salary is the need for more affirmative action efforts at the $45,000. plant. MOHAMMAD NAJEED is 52 with 16 years with LUIS FUENTES is 26, has only 2 years with the the firm. His PM is 70 and his salary is $38,000. company, a PM of only 20, and a salary of $19,000. Mohammad is a high-school graduate, and his wife He dropped out of school to take care of his sick is quite wealthy. Bob believes that Mohammad has mother and two younger sisters. Bob hired Luis as the best overall experience in the group and is a very part of the Affirmative Action Program. Luis's first capable supervisor, although his peers rank him average, the same as his past evaluations, Moham- appraisal was low, but Bob believes that was because mad supervises a group that has about average he was in a job requiring too much experience. So responsibilities, Bob moved him to a job with more average TANIKA FORESTER is 36 with 10 years of demands. Bob thinks that Luis is doing a bit better seniority. She has a BS in Management, a PM of in the new job and, in time, will be a good supervis 80, and a salary of $31,000. Bob feels she has one sor. Peer evaluations are somewhat mixed but above average