Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out of them. What went wrong? Andrew should have: simply listened to the speech rather than taking notes. identified intrinsic and/or extrinsic motivations for listening to the speech, Then, he will be more likely to remember the information presented. paid more attention to the specific details, making a full-sentence outline of the speech. paid more attention to the speaker's delivery.