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Angela works in the sales department of a consumer products firm with a strong code of conduct. During sales training, Angela and her coworkers were
Angela works in the sales department of a consumer products firm with a strong code of conduct. During sales training, Angela and her coworkers were told about the importance of ethical selling, particularly transparency with the consumer. Indeed, over the next few months, Angela witnessed some of her coworkers who got caught bending the rules get reprimanded, and one even got fired. However, Angela realized that this pattern of discipline was inconsistent. Isaach, one of her coworkers, has been known to steer customers to higher priced products, exaggerate a product's capabilities, and even fail to divulge important safety information. Yet Isaach, the highestperforming salesperson, rarely got reprimanded. Angela noticed other people were beginning to follow Isaach's lead because they recognized that if these behaviors secured more sales, they would sell more without facing the consequences for their misbehavior. Angela's company appears to provide the its ethics code and training. for unethical behavior despite
a peer pressure
b opportunity
c organizational values
d social factors
e exposure
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