Anish Regmi E: anishregmi21@gmail.com | M: 0433 709 835 CAREER OBJECTIVE: A Bachelor of Business Information System Graduate is seeking a position as an IT help desk. Possess a skill in Microsoft office (word, excel and PowerPoint) and the basic skills of supporting or fixing the desktops/laptops or computer. I am very motivated, passionate and want to further develop my career as an IT help desk. I am quick learner and demonstrated willingness and ability to learn a wide range of technologies, consistent trustworthiness, able to work autonomously as required with very good attitude and with strong drive to succeed towards the organizational objective. SKILLS Team Player

• Effective team player and the ability to work in a team.
• Developed my teamwork skills from as an office admin role at paragon building certifiers.
• Enjoy working as a team member as well as independently.

Communication

• Developed a strong communication skill from the role as an admin office role with Paragon building certifiers.
• Have strong written and verbal communication skills with the ability to work and communicate with other members.
• Confident, professional speaking abilities and empathic listener.

Problem solving skills.

• Enhanced my problem-solving skills through my role as an admin officer at paragon building certifiers, easily understand and the ability to solve technical problem with a trouble shooting skills.
• Skilled at evaluating options and generating solutions.
• Have strong problem-solving skills and great customer service skills.

TECHNICAL SKILLS

• Troubleshooting and problem solving.
• Spreadsheets, SQL
• Microsoft office 365(Word, Excel, PowerPoint)
• Ability to fixed and support desktop/laptops or emails.
• Programming language HTML, C, C++, and PYTHON.

EDUCATION: The ACS Professional Year program Aug 2022- Present QIBA, Hobart campus The professional year program is a job readiness program which is prepared for university graduates for the professional ICT workforce. It also increases the employability skills of international graduates to address Australia skills shortage in nominated ICT occupations. Bachelor of Business Information Systems Mar 2019 Nov 2021 Australian Institute of Higher Education - 545 Kent St, Sydney NSW 2000 Key Achievements: I have completed the Bachelor in business information systems from AIH and have completed the reports, project documentation, case studies and practical and various team-based project. I have studied different subjects and acquired the skills and knowledge in various subjects in BBIS like database management, various programming language, system analysis and design, Networking, information security, project management, statistics for professionals and capstone 1 and 2. WORK EXPERIENCE: Office Admin Intern Jan 2022- Apr 2022 Paragon Building Certifiers 18 Third Avenue Blacktown NSW 2148 Duties:

• Carried out administrative duties such as photocopying, faxing, filing, and collating,
• Assisted the different customers by providing remote IT support by using the ticketing system.
• Used Microsoft office 365 like excel, word, PowerPoint, outlook and regularly checked and monitor the equipment like printers, computers, projectors, and networks.
• Created the projects for the company and provided onsite support whenever required.
• Installed the computer hardware and maintained, supported, and fixed the office desktops/laptops, emails, WI-FI routers to ensure that system is maintained in line with business goals.
• Effectively diagnosed a customers issue and implement the effective solution to resolve the issue.
• Scheduled appointments, communicating with customers, understanding customers needs and solving it.
• Assessed and identified security threats and risks in the computer.
• Kept record of payment details in the system and provided service to the customers with a smiley face.

Chef (Jan 2021- Dec 2021) Sideways Deli Caf 37 Constitution RD, Dulwich Hill NSW 2203 Duties:

• Prepared of variety food items for cooking in ovens, grills, fryers, and a variety of other kitchen equipment.
• Maintained a clean kitchen environment, ensuring 100% compliance with the state.
• Organized and supervised work of kitchen staff.
• Prepared for service, which includes ensuring the kitchen is well stocked with the necessary ingredients, cutting and marinating food.
• Knows and complies consistently with the standard portion sizes, cooking methods, quality standards and kitchen rules, policies, and procedures.

$70k, Plus super, plus profit share MSP Blueshift provides IT managed support and IT security services to small and medium businesses mostly in the Melbourne area. We use some of the best tools available and have a highly systemised approach to our provision of services. Most work is done remotely, but there will be a small amount of onsite work. You will also be required to be part of the after-hours on call roster. MSP blueshift are currently working towards ISO 27001 certification and have already implemented EOS. What will be required of you:

• Provide remote IT support to clients, all managed through our ticketing system.
• Complete small projects.
• A proactive approach to ongoing problems
• Provide onsite support when required.
• Be part of the after-hours emergency support roster

What is needed to do the job:

• Experience with supporting desktops\\laptops, Email.
• Troubleshooting skills and perseverance to resolve technical problems.
• Office 365 experience
• Some experience with IT security
• Team skills, to work with and communicate with other members.
• Enthusiasm to improve your level of skills.

You will be: Able to work with minimum supervision. Be proactive in addressing support issues, willing to go that extra mile when required and have great customer service skill, with excellent written and verbal communication skills. you must also be someone that aligns with the company core values. Company core values: 1.The solution is out therewith a can-do attitude and willingness to learn, we will get it done.2. Communicate from ground levelKnowing how to do the job is one thing, doing it in a way that treats people with respect, understanding, and humility matters more.3.Simple wins over complexSimplicity is a cornerstone to enduring success. We focus on removing unnecessary complexity every time.4.Turn the turtlesSuccess happens when people care about those around them, like a turtle on it\'s back, we will always help to turn it back over.