Answer ALL questions. Each question carries ONE (1) mark. State whether each of the following statements is TRUE or FALSE 1. Intermediaries bridge the gap between the consumer and the organization. 2. Values determine how decisions we make affect other people. 3. A system is a set of interdependent components that function as a whole. 4. Planning can eliminate change. 5. Management is a process of getting things done through other people in order to achieve organizational objectives. 6. A good leader does not adopt different styles to influence subordinates under different conditions. 7. Leaders take ownership, while Managers take responsibility. 8. Benchmarking can be used to measure an organizations performance. 9. A divisional manager is an example of supervisory Management. 10. Grapevine is formal communication.