Answer ALL questions. Question 1 Tao Bao (CN) is considering a new supply chain and logistic quality reengineering program to minimize its transportation damages & costs of its world-wide customers' purchases delivery from China. Contracting with a smaller number of certified couriers allows Tao Bao to secure a competitive offer. DHL DHL is the world's largest logistics company. It delivers over 1.3 billion parcels per year. The carrier employs 550,000 employees. DHL operates a gamut of services. DHL is recognized with its commitment to reducing emissions. Since DHL is a non-American company, it is not permitted to make domestic flights between U.S. airports. FedEx FedEx holds the most planes on its fleet: 670. FedEx was the pioneer that introduced an overnight shipping service as well as providing real-time location updates. It has over 425,000 staffs worldwide and operates 5,000 hubs and facilities. It has 180,000 motorized FedEx vehicles pick up and deliver more than 14 million shipments per day. UPS UPS, founded in 1907 was the largest among the three couriers. Today, UPS has a presence in 220 countries and territories. It delivered over 5.2 billion parcels in 2018, an average of 21 million per day. 481,000 UPS employees work at UPS locations worldwide. Like DHL and FedEx, UPS has a claims process to apply for refunds. DHL, FedEx, and UPS have their own unique pros and cons, with: FedEx being strong with overnight shipping and expedited 2- and 3-day deliveries UPS having a strong ground shipment game, and . DHL having the broadest global presence among the three and being the most vocal about its environmental commitments. A factor being overlooked while choosing a carrier is their delivery performance. Especially during times of high volume such as the holiday season or the pandemic period, shipping carriers have been known to have struggled to deliver on time amidst supply chain limitations. The information is summarized as table below: DHL GROUP UPS GROUP FedEx GROUP Eco-Friendly operation International courier Full range of service P-U/D Time No. of employee Excellent Highly Experienced Good Average Experienced Experienced Yes Yes Yes Above Avg. Average. Average. 550,000 481,000 425,000 Domestic flight in US. Not Available Number of planes (2021) 199 Available 500 Available 684 Corporate Strength Global Presence Ground shipping Overnight shipping Price Lower Higher Higher (a) Identify six main and other related factors that the Tao Bao logistic Director should consider in courier selection. (b) What are the supporting grounds for hiring a reliable courier? (c) In the above scenario, what is the most important factor in the courier evaluation process? Explain. (d) If you were selecting the courier, what other alternatives would you considered? Which shipper would you consider? Why?