answer questions after watching How to deal with difficult people

https://www.youtube.com/watch?v=J8nnj0Rebng

1. How should paralegals handle situations where clients are dissatisfied with legal outcomes or progress in their cases?

2. How do paralegals manage expectations with clients to prevent misunderstandings that may lead to anger or frustration?

3. Can paralegals involve supervising attorneys or other colleagues in handling situations with angry clients, and if so, under what circumstances should they do so?