ANSWER THE BELOW QUESTIONS IN DETAILS

1- Contribution to achieve CRM of external Stakeholders

2- Identify the uses of loyalty schemes + need to identify different types of loyalty schemes and examples form different organization

3- Identify the command verb + taskfor the information gained is used to inform business decision making

4- Evaluate methods used to segment customer relationship management process in SAMSUNG

5- Identify the importance of selected CRM at Samsung + Benefits and drawbacks should be identified and explained

6- Propose improvements to the existing processes for customer relationship management in SAMSUNG

7- Identify the current contribution of the Samsung staff towards CRM

8- Produce a plan for the implementation of suggested improvements of above (Question-6) in SAMSUNG