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Answer the following. 1. How are the concepts of customer value, customer satisfaction, and customer retention related to each other? 2. Do you have a

Answer the following.

1. How are the concepts of customer value,

customer satisfaction, and customer retention

related to each other?

2. Do you have a favorite store that you always buy

from? What makes you go back to that store?

3. Why do companies value customer loyalty?

4.Can businesses still use relationship

marketing despite this pandemic situation? Explain.

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