Answer the following question with the correct one.

1. Provide difference between mechanistic and organic organisations.
2. An organization that makes decisions at a single point in the organization has a(n) _________ structure.
3. Centralised
4. Decentralised

1. The essence of _____________ is that an entire job is not done by one individual but instead is broken down into steps, and each step is completed by a different person.
2. work specialisation
3. decentralisation
4. organic

1. An organization that pushes down decision making to managers that are closest to the customers has a _________ structure.
2. Customer
3. Decentralised

1. A local hotel allows front desk employees to make decisions regarding customer complaints without having to seek a supervisor's approval. This can include offering free nights, upgrading a room, or providing free services. The front desk employees at this hotel are _____________ because the employer has provided them with the authority to make decisions.
2. Liberated
3. Empowered

1. The __________ organization is a highly adaptive form that is as loose and flexible as the ___________ organization is rigid and stable.
2. organic; mechanistic
3. mechanistic; organic
4. Flat: tall

1. The appropriate organizational structure depends upon four contingency variables. They are (1) the organization's strategy, (2) size, (3) technology, and (4) ______________.
2. degree of environmental uncertainty
3. financial stability
4. literacy
5. Global competition accelerated product innovation by competitors, and increased demands from customers for high quality and faster deliveries are examples of _________________ and help explain the environment-structure relationship and why so many managers today are restructuring their organizations to be lean, fast, and flexible.
6. traditional business
7. dynamic environmental forces
8. strategy

1. Most organizations start as _________ ventures with a simple structure consisting of owners and employees.
2. entrepreneurial
3. simple
4. family

1. Communication serves four major functions to managers and organizations. They are (1) control, (2) emotional expression, (3) information, and (4) _______.
2. learning
3. information
4. motivation

1. Often, when a conflict has gone on for a long time, people will say it is because the parties are not communicating effectively. That assumption reflects the tendency to think that effective communication equals __________.
2. agreement
3. transfer of meaning
4. options

1. One of two cognitive barriers to communication is _________overload, which occurs when information exceeds our processing capacity.
2. information
3. visual
5. Why communication is an important skill for managers?
6. Explain the following terms for communication model:
7. Encoding
8. Decoding
9. Channel
10. Noise
11. Medium
12. What is job sharing, and Flexible working?
13. In Canada, many _______ employees are not covered by privacy legislation. Managers need to clearly convey to employees the extent to which their communications will be monitored and policies on such things as personal Internet and email use.
14. Private
15. Federal

1. Employees receive an average of 121 work emails daily, and that number is expected to rise. They also receive many written memos, reports, and policy statements. ________ skills that entail an understanding of written sentences and paragraphs in work-related documents are core skills for success.
2. reading
3. writing
4. speaking

1. How can managers empower their employees? Give strategies/