Answer the following questions

1) Afast-food restuarant instructs their employees, that every time they receive a valid customer complaint, the customer should be given a free order of fries. This is known as:

a) Nonprogrammed decisions

b) Programmed decisions

c) Pacifying the customer

d) Expense loss for profit

2) "What should I say to customers about our new product?" Employees throughout the company must make this kind of decision. What kind of decision is this?

a) Strategic Decision

b) Tactical Decision

c) Operational Decision

d) Typical Decision

3) Manager Bob is using the rational decision-making model. He is in the process of weighing decision criteria. What is his next step?

a) Choose the best alternative

b) Implement the decision

c) Evaluate the decision

d) Generate alternatives

4) CEO Carly is seeking to build a new branch office to expand her company. She has chosen 5 cities which meet her minimum criteria and sent proposals to the mayors of each of these cities. The city of Madison responds first inviting her to build the branch in their city. CEO Carly accepts the offer even though she might have prefered another city. This is known as

a) Maximizing the potential outcome

b) Exhausting all alternatives

c) Sacrifice

d) Satisfice

5) Steve is working for a high-tech company where the solution to his problem is unclear. Fortunately, Steve has the time to immerse himself in the issues in order to generate new solutions. Which decision-making model is best for Steve?

a) Rational

b) Bounded rationality

c) Intuitive

d) Creative

6) CEO Gary invested heavily to develop a video streaming business to compete with Netflix and Disney. Unfortunately, after a year, it becomes clear that his steaming business is doom to fail and incurr high losses if a decision is made to continue. In spite of this, CEO Gary decides to continue on this failing course of action. This faulty decision making is known as:

a) Escalation of commitment

b) Escalation of failure

c) Framing bias

d) Hindsight bias

7) Which is the best leadership style?

a) Authoritarian/Autocratic/Directive

b) Democratic/participative

c) Laissez-faire

d) There is no right decision making style, it just depends on the circumstances.

8) In the army, which is likely the best decision-making style?

a) Authoritarian/Autocratic/Directive

b) Democratic/participative

c) Laissez-faire

9) Leaders like Steve Jobs and Elon Musk can best be described as:

a) Situational leaders

b) Transformational leaders

c) Path-goal leaders

10) 'Leadership can be best defined as:

a) The act of controlling others to follow the leaders orders

b) The act of ensuring that the company is profitable

c) The act of influencing others to work toward a goal