Answer the following Questions:

1. Define the following terms:

a) Sole Proprietorship

b) Partnership (General)

c) Corporation

d) Joint Venture

2. How a business owner is different from an entrepreneur?

3. What are the different organizational structure options available for a small business?

4. What is a role of stakeholders in a business?

5. Discuss in detail the role of CEO in a business.

1. Give short answers to the following questions:

i. What is meant by good telephone manners?

ii. Describe an instance where call screening may be useful / necessary?

iii. Why does telephone etiquette matter in PR/secretarial services?

2. The goal of voice-mail etiquette is to improve communications without being inconsiderate - discuss.

3. Explain some of the telephone manners or habits that can frustrate the caller. Discuss how they can be prevented.