Answer the following questions about legislative requirements relevant to workplace communication Access the following link for information that will help you in answering the question in item a Privacy Act 1998 https www legislation gov au Series C2004A03712 When accessing legislation, you must ensure that you are using the most current version Based on the Privacy Act 1988, identify at least one general situation that would allow the sharing of private information that is applicable to Australian Privacy Principles (APP) entities Indicate the date you accessed the legislation Complete the table below Indicate which state territory your workplace organisation is based or located in by ticking the box that corresponds to your answer Identify the WHS Act applicable to your state territory and the date you accessed the legislation Based on the applicable WHS Act, outline what you need to do when reporting a notifiable incidence occurring in your workplace to your state territory regulators The state territory where your workplace organisation is based or located in o Australian Capital Territory o South Australia o New South Wales o Tasmania o Northern Territory o Victoria o Queensland o Western Australia Applicable WHS Act Date Accessed Question 2 Identify at least two techniques for resolving face to face conflicts with customers and briefly explain how each assist in resolving conflicts Techniques to Resolve Face to Face Conflicts How Each Technique Resolve Conflicts Question 3 Identify at least two communication techniques for resolving work health and safety (WHS) risks Question 4 Outlined below are methods for effective participation in workplace discussions Briefly explain how you can apply each method in workplace discussions Methods for Effective Participation in Discussions How to Apply Each Method in Workplace Discussions Active Listening Active Questioning Providing Effective Feedback Question 5 Outlined below are techniques for effective participation in workplace discussions Briefly explain how you can apply each technique in workplace discussions Techniques for Effective Participation in Discussions How to Apply Each Technique in Workplace Discussions Pausing when it is your colleague's turn to speak Correcting your colleague in a gentle and positive manner Being mindful of your tone Question 6 Outlined below are principles of cross cultural communication Briefly explain how each principle is applied when communicating with different cultures Principles of Cross Cultural Communication How Each Principle Helps to Communicate with Different Cultures High and Low Context Impact of Hierarchy Question 7 Outlined below are different individuals with disabilities and the techniques that are used to communicate with this groups effectively Briefly explain how each technique helps in communicating with each corresponding individual outlined below Individuals with Disabilities Communication Technique How Technique Helps in Communicating with Individuals with Disabilities Individual with hearing loss Speak clearly and at a slow but steady pace Individual with visual impairment Be specific when giving directions Question 8 Outlined below are different individuals with special needs, and the techniques that are used to communicate with this group effectively Briefly explain how each technique helps in communicating with each corresponding individual outlined below Individuals with Special Needs Communication Technique How Technique Helps in Communicating with Individuals with Special Needs Aboriginals Torres Strait Islanders Using formal addresses appropriate to the audience Culturally and linguistically diverse speakers Avoid the use of slang and filler words as well as jargon and acronyms Question 9 Assume that you are a marketing assistant working in Bounce Fitness, a chain of fitness centres found across Australia Provided below are common scenarios in the workplace that require communication Identify at least one appropriate verbal or written communication method required for each scenario Scenario 1 A client has requested revisions on your team's deliverables You will need to discuss the changes with your supervisor, who has stepped out of the office for the rest of the day However, you need to contact them immediately to discuss the changes requested Scenario 2 You are to send the completed advertising brief prepared by your team to your client for approval Scenario 3 You need to meet with your team of remote workers to discuss the brief for a new project they will be undertaking Scenario 4 You need to request for additional items to purchase from the supply store that your team needs The office assistant is currently in the supply store buying toner and ink for your printers Scenario 5 You need to contact the head office in Brisbane to discuss the details of the transportation arrangements of the Cairns office for the upcoming company wide event in Melbourne Scenario 6 You work in an e retailer organisation Currently, your supervisor needs you to conduct an interest check on adding a new product to your catalogue Your customers are mostly teen and young adults who spend most of their time on their phones Scenario 7 You are required to collaborate with a co worker working remotely to review documents for publishing to the site Your co worker is using their smartphone and you are using your desktop You need to find a way to collaborate with your worker because the task needs to be completed on the same afternoon Question 10 Outlined below are types of client conflicts Using your own words, briefly explain each of the following client conflicts experienced in the workplace Types of Client Conflicts Explanation Each Type of Client Conflict in the Workplace Conflict due to priorities Conflict due to poor management of expectations Question 11 Outlined below are common types of team conflicts Using your own words, briefly explain each of the following team conflicts experienced in the workplace Types of Team Conflicts Explanation of Each Type of Team Conflict in the Workplace Task conflict Value conflict Question 12 Outlined in the table below are the three communication challenges that can arise when communicating about potential risks and safety hazards at work Using your own words, briefly explain the effect of each challenge when communicating risks or hazards Challenges in Risk and Hazard Communication Effect of Each Challenge in Communicating Risks and Hazards Nature of risk is not properly explained Numbers used to present risk are not easily understood Emotional response of audience is not accounted for Question 13 Define each of type of unethical communication outlined in the table below Types of Unethical Communication Definition of Each Type of Unethical Communication Selective misquoting Copy of other's work Misrepresenting numbers Question 14 Define each of type of inappropriate communication outlined in the table below Types of Inappropriate Communication Definition of Each Type of Inappropriate Communication Using aggressive language Using racially offensive language Question 15 Outlined below are the two of the common communication styles in the workplace Identify at least two communication practices you can use to effectively share information to people who respond to each communication style outlined in the table below Communication practices are actions that the learner can demonstrate when communicating with others Communication Style Effective Communication Practices Functional Communication Personal Communication Question 16 Answer the following questions about emails and meetings using your own words Emails Outline the five elements of a formal email Outline the four subparts of an email heading Meetings Identify the three common reasons why meetings are required in the workplace Briefly explain the importance of providing a clear and structured agenda before conducting a meeting Question 17 Identify at least two ways you can demonstrate each of the following cross communication techniques within the workplace Cross Cultural Communication Techniques Ways to Demonstrate the Cross Cultural Communication Technique Active listening Develop awareness of different cultures Case Study Product Promotion You are an office assistant at Bounce Fitness, a premier fitness centre offering personal training services in Cairns, Brisbane, Sydney, and Melbourne The company is starting a soft launch to promote the new Bounce Energy Drink to the Bounce Fitness members As office assistant, you are required to help the Centre Manager plan and prepare for the promotion of the product First, you need to identify the communication requirements required for the audience of the product promotion The audience will be the members of Bounce Fitness As part of this, you need to identify which communication method will work best to promote the product to the members of Bounce Fitness Bounce Fitness commonly does its promotions through written communication (e g , email promotions, sending SMS) or verbal communication, such as calling customers You also need to identify the necessary product information required to complete the marketing paraphernalia to be shared to the members of Bounce Fitness for the promotion This includes the product description, benefits of the product, pricing, and discounts You will have to coordinate with relevant personnel for the information, such as the members of the product development team or marketing team Next, you need to help the Centre Manager compile the materials needed for the launch This can include the marketing copy, product information, and promotional poster These will be used to promote the healthy beverage Access the following documents for information on Bounce Fitness and its relevant policies and procedures Codes of Conduct https bouncefitness precisiongroup com au policies and procedures human resource Mission, Vision, Values, and Culture https bouncefitness precisiongroup com au category infrastructure business strategy and planning documents Customer Relationship Management Policy and Procedures https bouncefitness precisiongroup com au policies and procedures customer relationship management Task 1 Requirements for Planning and Promotion Based on the Case Study Product Promotion , answer the following questions Identify your role in the scenario Identify your purpose in the soft launch Identify the purpose of the soft launch Identify the audience of the soft launch Identify the information needed to be shared to the audience for the soft launch Outline ALL the materials you will need to compile for the Centre Manager Identify the relevant personnel you will need to coordinate with to access the information needed for the soft launch Review the requirements you identified in Question 1 and the Customer Relationship Management Policy and Procedures Based on what you reviewed, answer the following questions Identify the appropriate communication method for the product promotion Briefly explain why the communication method is the most appropriate Review the Customer Relationship Management Policy and Procedures Based on what you reviewed, outline Bounce Fitness' requirements for targeting services to customers Review the Codes of Conduct of Bounce Fitness Based on what you reviewed, outline the requirements you must follow for each scenario Scenario Requirements You Must Follow Dealing with confidential information Promoting fitness Review the Mission, Vision, Values and Culture of Bounce Fitness Based on what you reviewed, answer the following questions Outline the vision statement of Bounce Fitness Outline the culture of Bounce Fitness when it comes to customer care

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Answer the following questions about legislative requirements relevant to workplace communication. Access the following link for information that will help you in answering the question

Answer the following questions about legislative requirements relevant to workplace communication. Access the following link for information that will help you in answering the question in item a: Privacy Act 1998 https://www.legislation.gov.au/Series/C2004A03712 When accessing legislation, you must ensure that you are using the most current version.

Based on the Privacy Act 1988, identify at least one general situation that would allow the sharing of private information that is applicable to Australian Privacy Principles (APP) entities. Indicate the date you accessed the legislation.

Complete the table below: Indicate which state/territory your workplace/organisation is based or located in by ticking the box that corresponds to your answer. Identify the WHS Act applicable to your state/territory and the date you accessed the legislation Based on the applicable WHS Act, outline what you need to do when reporting a notifiable incidence occurring in your workplace to your state/territory regulators.
The state/territory where your workplace/organisation is based or located in.
o	Australian Capital Territory	o	South Australia
o	New South Wales	o	Tasmania
o	Northern Territory	o	Victoria
o	Queensland	o	Western Australia
Applicable WHS Act
Date Accessed

Question 2
Identify at least two techniques for resolving face-to-face conflicts with customers and briefly explain how each assist in resolving conflicts.

Techniques to Resolve Face-to-Face Conflicts	How Each Technique Resolve Conflicts

Question 3

Identify at least two communication techniques for resolving work health and safety (WHS) risks.

Question 4
Outlined below are methods for effective participation in workplace discussions. Briefly explain how you can apply each method in workplace discussions.

Methods for Effective Participation in Discussions	How to Apply Each Method in Workplace Discussions
Active Listening
Active Questioning
Providing Effective Feedback

Question 5
Outlined below are techniques for effective participation in workplace discussions. Briefly explain how you can apply each technique in workplace discussions.

Techniques for Effective Participation in Discussions	How to Apply Each Technique in Workplace Discussions
Pausing when it is your colleague's turn to speak
Correcting your colleague in a gentle and positive manner
Being mindful of your tone

Question 6
Outlined below are principles of cross-cultural communication. Briefly explain how each principle is applied when communicating with different cultures.

Principles of Cross-Cultural Communication	How Each Principle Helps to Communicate with Different Cultures
High and Low Context
Impact of Hierarchy

Question 7
Outlined below are different individuals with disabilities and the techniques that are used to communicate with this groups effectively. Briefly explain how each technique helps in communicating with each corresponding individual outlined below.

Individuals with Disabilities	Communication Technique	How Technique Helps in Communicating with Individuals with Disabilities
Individual with hearing loss	Speak clearly and at a slow but steady pace
Individual with visual impairment	Be specific when giving directions.

Question 8
Outlined below are different individuals with special needs, and the techniques that are used to communicate with this group effectively. Briefly explain how each technique helps in communicating with each corresponding individual outlined below.

Individuals with Special Needs	Communication Technique	How Technique Helps in Communicating with Individuals with Special Needs
Aboriginals/Torres Strait Islanders	Using formal addresses appropriate to the audience
Culturally and linguistically diverse speakers	Avoid the use of slang and filler words as well as jargon and acronyms

Question 9

Assume that you are a marketing assistant working in Bounce Fitness, a chain of fitness centres found across Australia.

Provided below are common scenarios in the workplace that require communication.

Identify at least one appropriate verbal or written communication method required for each scenario.

Scenario 1

A client has requested revisions on your team's deliverables. You will need to discuss the changes with your supervisor, who has stepped out of the office for the rest of the day. However, you need to contact them immediately to discuss the changes requested.

Scenario 2

You are to send the completed advertising brief prepared by your team to your client for approval.

Scenario 3

You need to meet with your team of remote workers to discuss the brief for a new project they will be undertaking.

Scenario 4

You need to request for additional items to purchase from the supply store that your team needs. The office assistant is currently in the supply store buying toner and ink for your printers.

Scenario 5

You need to contact the head office in Brisbane to discuss the details of the transportation arrangements of the Cairns office for the upcoming company-wide event in Melbourne.

Scenario 6

You work in an e-retailer organisation. Currently, your supervisor needs you to conduct an interest check on adding a new product to your catalogue. Your customers are mostly teen and young adults who spend most of their time on their phones.

Scenario 7

You are required to collaborate with a co-worker working remotely to review documents for publishing to the site. Your co-worker is using their smartphone and you are using your desktop. You need to find a way to collaborate with your worker because the task needs to be completed on the same afternoon.

Question 10
Outlined below are types of client conflicts. Using your own words, briefly explain each of the following client conflicts experienced in the workplace.

Types of Client Conflicts	Explanation Each Type of Client Conflict in the Workplace
Conflict due to priorities
Conflict due to poor management of expectations

Question 11
Outlined below are common types of team conflicts. Using your own words, briefly explain each of the following team conflicts experienced in the workplace.

Types of Team Conflicts	Explanation of Each Type of Team Conflict in the Workplace
Task conflict
Value conflict

Question 12
Outlined in the table below are the three communication challenges that can arise when communicating about potential risks and safety hazards at work. Using your own words, briefly explain the effect of each challenge when communicating risks or hazards.

Challenges in Risk and Hazard Communication	Effect of Each Challenge in Communicating Risks and Hazards
Nature of risk is not properly explained
Numbers used to present risk are not easily understood
Emotional response of audience is not accounted for

Question 13
Define each of type of unethical communication outlined in the table below.

Types of Unethical Communication	Definition of Each Type of Unethical Communication
Selective misquoting
Copy of other's work
Misrepresenting numbers

Question 14
Define each of type of inappropriate communication outlined in the table below.

Types of Inappropriate Communication	Definition of Each Type of Inappropriate Communication
Using aggressive language
Using racially offensive language

Question 15
Outlined below are the two of the common communication styles in the workplace. Identify at least two communication practices you can use to effectively share information to people who respond to each communication style outlined in the table below. Communication practices are actions that the learner can demonstrate when communicating with others.

Communication Style	Effective Communication Practices
Functional Communication

Personal Communication

Question 16
Answer the following questions about emails and meetings using your own words.

Emails
Outline the five elements of a formal email.





Outline the four subparts of an email heading.

Meetings

Identify the three common reasons why meetings are required in the workplace.

Briefly explain the importance of providing a clear and structured agenda before conducting a meeting.

Question 17
Identify at least two ways you can demonstrate each of the following cross-communication techniques within the workplace.

Cross-Cultural Communication Techniques	Ways to Demonstrate the Cross-Cultural Communication Technique
Active listening

Develop awareness of different cultures

Case Study: Product Promotion

You are an office assistant at Bounce Fitness, a premier fitness centre offering personal training services in Cairns, Brisbane, Sydney, and Melbourne.

The company is starting a soft launch to promote the new Bounce Energy Drink to the Bounce Fitness members. As office assistant, you are required to help the Centre Manager plan and prepare for the promotion of the product.

First, you need to identify the communication requirements required for the audience of the product promotion. The audience will be the members of Bounce Fitness.

As part of this, you need to identify which communication method will work best to promote the product to the members of Bounce Fitness. Bounce Fitness commonly does its promotions through written communication (e.g., email promotions, sending SMS) or verbal communication, such as calling customers.

You also need to identify the necessary product information required to complete the marketing paraphernalia to be shared to the members of Bounce Fitness for the promotion. This includes the product description, benefits of the product, pricing, and discounts. You will have to coordinate with relevant personnel for the information, such as the members of the product development team or marketing team.

Next, you need to help the Centre Manager compile the materials needed for the launch. This can include the marketing copy, product information, and promotional poster. These will be used to promote the healthy beverage.

Access the following documents for information on Bounce Fitness and its relevant policies and procedures.

Codes of Conduct

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/

Mission, Vision, Values, and Culture

https://bouncefitness.precisiongroup.com.au/category-infrastructure/business-strategy-and-planning-documents/

Customer Relationship Management Policy and Procedures

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/customer-relationship-management/

Task 1:Requirements for Planning and Promotion

Based on theCase Study: Product Promotion, answer the following questions:

Identify your role in the scenario.

Identify your purpose in the soft launch.

Identify the purpose of the soft launch.

Identify the audience of the soft launch.

Identify the information needed to be shared to the audience for the soft launch.

Outline ALL the materials you will need to compile for the Centre Manager.

Identify the relevant personnel you will need to coordinate with to access the information needed for the soft launch.

Review the requirements you identified in Question 1 and the Customer Relationship Management Policy and Procedures. Based on what you reviewed, answer the following questions:

Identify the appropriate communication method for the product promotion.

Briefly explain why the communication method is the most appropriate.

Review theCustomer Relationship Management Policy and Procedures. Based on what you reviewed, outline Bounce Fitness' requirements for targeting services to customers.