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Answer the following questions according to the case study given. (Total 50 Points) An e-commerce company sells retail products through its website. It takes
Answer the following questions according to the case study given. (Total 50 Points) An e-commerce company sells retail products through its website. It takes the products obtained from commercial companies (Suppliers) in its own warehouse and delivers them to the end consumer (Customer) according to the orders placed on the web, invoices the customer, collects the money from the customer himself, takes the commission and pays the cost of the goods to the supplier. Delivers approximately 300,000 kinds of products to consumers. Receives an average of 5,000,000 orders per month. Approximately 20% of all orders are returned. This creates an important shipping and storage cost. The delivery rate is 95% according to the figures of the cargo company in the shipping of orders. However, when looking at the customer satisfaction figures, the acception and final sales of the products in the prescribed time is 70%. Products from suppliers maintained by the company are collected in logistics centers (warehouses) in 5 different regions of the country. Shipments are made from these regions with an outsourced the cargo company. Orders can only be placed by customers who are users from a website or mobile application by entering them with a password. Payment can be done by a credit card or wire transfer. b) Give and calculate 3 examples by defining the performance criteria of this system numerically and verbally. (productivity, efficiency, etc..) (15 Points)
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