Answer the following questions in at least 250 words using language from the second edition of Operations & Supply Chain Management by Collier/Evans.

1) Does Samsung have a formal program to improve quality?

2) If yes, what is it? Do they have a TQM, lean or Six Sigma program?

3) If yes, what have they done as a part of that program(s)?

4) What are Samsungs in 2023 quality standards? And do they set their quality standards?

5) How does Samsung monitor the quality of their goods and services?

6) How does Samsung evaluate supplier performance?