1. Answer the following questions in your group discussion.
   1. Is it appropriate for the nurse manager to say that Alex has no choice but to go to a unit to provide care that she is unfamiliar with?
   2. What approach did the manager use when communicating with Alex about refusing to float to the women's unit?
   3. What role was Mia taking when volunteering to go to the women's unit in place of Alex?
   4. What roles did the manager, Charles, Alex, and Mia play?
   5. Whose responsibility is it to ensure that a staff nurse is comfortable and prepared to float to another care area?
   6. What approach was the nurse manager using at the end of the meeting?