Answer the following questions regarding the costs and consequences of poor quality. 

5.1 What are the six (6) costs of poor quality in the manufacturing industry?

5.2 List down any seven (7) consequences of poor quality.

Answer the following questions regarding effective interpersonal skills: 

6.1 Explain the importance of effective listening to perform well in the workplace. 

6.2 What are basic speaking skills at the workplace? 

6.3 What is work terminology? 

6.4 Why is jargon used in the workplace? 

6.5 Why is giving and receiving feedback important in communication? 

6.6 What is the relevance of checking and clarifying task-related information at the workplace? 

6.7 Give any two (2) examples of verbal, visual, and written instructions at the workplace. 

6.8 List down any (5) appropriate modes and methods of communication at the workplace.