Answer the following Review Questions:

1. Compare and contrast an intranet with an extranet.

2. How can electronic conferencing increase a companys productivity and efficiency?

3. What are the advantages and risks of cloud computing?

4. Why should companies be concerned about hackers?

5. What is intellectual property? Provide at least three examples.

6. What are the major differences between high-contact and low-contact service systems? Give an example of each, comparing and contrasting them.

7. Identify the three kinds of utility and describe each one briefly.

8. Select four different kinds of advertising media and compare the advantages and disadvantages of each.

9. What are the steps in the personal selling process?