Answer this two question.

1 Indentify the five componet model as it relates to amazon case.

2 Indentify instances of how each of the 4 critical skills could be exhibited by amazon employee

Dort The Amazon of Innovation in Cyber Monday, December 1, 2014. Amazon.com customers You may think of Alyasline retailer dered more than 18 toys per second And almost percent of that we were the company achieved most of its Imano's holiday shoppen bought the using a mobile device to do the had to build com support his contributed to a 20 pelmesein Amal Instructure-imagine the mainted all of 99. A' last order for the ball falliment de tous andered at a rate of 18 ras placed on December 24 t 10:24 PM und www delivered person. The structure, however, we needed only dur 1:06 PM sin me for Chr Some of Ana's majoring the Most of the year. Ammo orations are listed in Pgure 3-18) with spacity Starting in 2000. Ama the you 15 Case Study 109 tone A Program by own A. Aco.com how- Gde frede w TV 1685 196 197 1998 1999 200 # 101 2 2 4 s. Am Amonestation Am Figure 3.18 Innovation at Amazon SourceDatatron . . Se Borders Online Llandege prode mm.com e began to lose some of the capacity to the companie Tadas a hard member how much of what we take In the procent, it played a key role in the create of what is by A. Co who bought termed deal series which you will learn about in Chapter Thirught that online customer review customer 6. For now just think of dead in computer view bookcook fride the Book auto somewhere out in the Internet that released on flexible agli standers arrogant customers and debe devices were all pls when me Tadas Amates business lines can be grouped into the introduced them ralayarles Amaling beveys margin Prodactyoldatacout from the state portalen Online Order tallent and typing freko Amalime members who pay 599. How does it do? Fotone. Ameandites my hand. Former employees daim the hours Coach long there and the world is by Amanoncreted the bus modellering the home down to Moore's Law and the intere pitan cintbolatore but enery your since 1995 del bordets perigos, antcommunication hese product categories. The company evolved in all aspects of In addito certain Amedsonderful ellertaling It selle tenimentors lets you. There You can ship your entry to an Amazon the mediate proto se tiventory wr well. Ora udluften. Ansons information systems just a you sell your inventory within its product pages are one of the singlechy Web vice de congruentes Online auctions are the more car6 your water processing information systems le malesia tacht Amandes sont particle. It tritt negata the Web with Amatory In 1995, but it could never make rodaprint shipping Your Beed not 110 CHAPTER 3 Strategy and Information Systems know that Amazon played any role at all. You can also sell that FBA Corts same Inventory using Amaton's call sales applications Amazon Web Services (AWS) allow organizations to lose Ordet handling er orded $100 time on computer equipment in very flexible ways. Amazon's Pick & pack (perem 51.04 Flastic Cloud 2 (C2) enables organisations to expand and con- tract the computer resources they need within minutes. Amazon Weight handing per Between 50.50 for less than has a variety of payment plans, and it is possible to buy com- pound) pound, to 51 59 plus 50 39 per pound for erns over 2 pounch puter time for less than a penny an hour. Key to this capability is the ability for the leasing organization's computer programs Storage cubic foot per 50 51 between January and to interface with Amazon's to automatically scale up and scale month September and 50 68 from October to December down the resources Jeased. For example, if a new site publishes a story that causes a rapid ramp-up of traffic that newscan, programmatically, request, configure, and use more computing resources for an bour a day, a month, whatever. With its Kindle devices. Amazon has become both a von goods are sold via Amazon.com, Amazon uses its owe dor of tablets and even more importantly in the long term, a Information systems to dete the order fulfillment process. How vendor of online music and video. And to induce customers to ever, if the prods are sold via an FBA customer's sales chas buy Kindle apps, in 2013 Amason introduced its own currency. nel. then the FBA customer must connect its own information Amazon Coins. In 2014. Amason opened a 3D printing store systems with those at Amazon Amazon provides a standard. from which customers can customize their own toys, Jewelry tred interface by which this is done called Amason Market dog bones, and dozens of other products. It also made a pushto place Web Service MWS). Using Web-standard technology (see provide video services by introducing Pire ! Chapter 6), FBA customs onder and payment data are directly In 2015 Amazon introduced Work Mail, a potential cloud- linked to Aminormation systems based replacement for Microsoft Exchange. It also introduced FBA cables companies to outsource order fillment Amazon Home Services (local professional services. Amon Amason, thus moding the cost of developing their own pre Destinations (travel site)and Amazon Dush (u one-button toonees facilities, and information systems for this purpose dering device) 13 Finally, Jeff Bezos announced in 2014 that Amazon was experimenting with package delivery using drones, a service GUESTIONS called Prime Air. In March 2015, the US. Federal Aviation 3-4. Based on the faces presented in this case, what do you Administration gave Amazon permission to start testing its think is Amazon.com's competitive strategy Justify drones in the United States. But drone delivery is something your answer that will happen in the future consider a business service that Amazon.com is offering right now. 3-5. Jeff Bezos, CEO of Amazon.com. has stated that the best customer support is none. What does that Fulfillment by Amazon (FBA) Fulfillment by Amazon (FRA) is an Amazon service by which 3-6. Suppose you work for Amazon or a company that other sellers can ship woods to Amazon Warehouses for sock takes innovation as seriously as Amason does. What Ing. order packaging, and shipment. FBA customers pay a fee for do you suppose is the likely reaction to an employee the service as well as for inventory space. Amazon uses its own who says to his or her boss. "But, I don't know how to Inventory management and order fulfillment business processes do that and information systems to fulfill the FBA customers' orden 3-7. Eising your own words and your own especime. what FBA customers can sell their goods on Amazon.com, sell skills and abilities do you think you need to have to them via their own sales channels, or both. If the FRA customer thrive at an organisation like Amason? selis on Amazon.com, Amazon will provide customer service for order processing (handling returns, flaxing erroneously packed 3-8. What should UPS and Hex be doing in response to orders, answering customer order queries, and the likel. Amazon.com's interest in drone delivery The costs for Fulfillment by Amazon depend on the type and 3-9. Summarine the abantages and disadvantages forbrick share of the goods to be processed. The PBA foes for standard-size and-martar readers to sell items via Amazon.com products as of February 2015 are shown in the table. Would you recommend that they do so