Question
Answers only for all QUESTION 16 Enterprise systems can change the ethical and legal environment of the organization. True False 1.5 points QUESTION 17 Collocating
Answers only for all
QUESTION 16
Enterprise systems can change the ethical and legal environment of the organization.
True
False
1.5 points
QUESTION 17
Collocating team members is not cost effective in global ERP implementations.
True
False
1.5 points
QUESTION 18
Outsourcing is the same as offshoring.
True
False
1.5 points
QUESTION 19
The FoxMeyer ERP implementation failed because they didn't train their employees properly on the new system.
True
False
1.5 points
QUESTION 20
All companies can benefit from outsourcing their ERP systems.
True
False
Answers only
1.5 points
QUESTION 21
Front-office IT functions generally include system development and maintenance.
True
False
1.5 points
QUESTION 22
ERP systems don't require a high amount of maintenance.
True
False
QUESTION 26
- ________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world.
Data mining | ||
Phishing | ||
Internet fraud | ||
Identify theft |
2 points
QUESTION 27
- Implementing a CRM system is difficult because there ________ of CRM functions scattered across a variety of different business areas.
vendors | ||
networks | ||
pieces | ||
data sharing |
2 points
QUESTION 28
- CRM began in response to a changing market environment as mass marketing gave way to focused segment marketing and finally, target marketing to a(n):
focus group. | ||
core customers. | ||
niche player. | ||
individual. |
2 points
QUESTION 29
- With the increasing costs of hosting and maintaining CRM systems, many companies have been forced to opt for a(n) ________ hosted CRM solution.
thin-client | ||
middleware | ||
component-based | ||
EAI |
2 points
QUESTION 30
- Management must decide to go with a ________ CRM solution or select a single vendor to support all the CRM requirements.
expanded | ||
web-enabled | ||
reengineered | ||
best-of-breed |
2 points
QUESTION 31
- Because they may have to look outside the company for skilled ERP consultants, the project ________ may depend on when the key staff are in place.
training | ||
go live date | ||
implementation date | ||
stabilization |
2 points
QUESTION 32
- ERP implementation teams should not use outsourcing partners as someone who will take ________ or to deflect blame when the project is not successful.
development | ||
users | ||
accountability | ||
change management |
2 points
QUESTION 33
- In order to minimize the destructive effects of poor communication and backbiting behavior, a PMO must ensure that project teams are ________ for decisions and directions they take.
dissolved | ||
changed | ||
accountable | ||
compensated |
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