Answers only for all

QUESTION 16

Enterprise systems can change the ethical and legal environment of the organization.

True

False

1.5 points

QUESTION 17

Collocating team members is not cost effective in global ERP implementations.

True

False

1.5 points

QUESTION 18

Outsourcing is the same as offshoring.

True

False

1.5 points

QUESTION 19

The FoxMeyer ERP implementation failed because they didn't train their employees properly on the new system.

True

False

1.5 points

QUESTION 20

All companies can benefit from outsourcing their ERP systems.

True

False

Answers only

1.5 points

QUESTION 21

Front-office IT functions generally include system development and maintenance.

True

False

1.5 points

QUESTION 22

ERP systems don't require a high amount of maintenance.

True

False

QUESTION 26

1. ________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world.

		Data mining
		Phishing
		Internet fraud
		Identify theft

2 points

QUESTION 27

1. Implementing a CRM system is difficult because there ________ of CRM functions scattered across a variety of different business areas.

		vendors
		networks
		pieces
		data sharing

2 points

QUESTION 28

1. CRM began in response to a changing market environment as mass marketing gave way to focused segment marketing and finally, target marketing to a(n):

		focus group.
		core customers.
		niche player.
		individual.

2 points

QUESTION 29

1. With the increasing costs of hosting and maintaining CRM systems, many companies have been forced to opt for a(n) ________ hosted CRM solution.

		thin-client
		middleware
		component-based
		EAI

2 points

QUESTION 30

1. Management must decide to go with a ________ CRM solution or select a single vendor to support all the CRM requirements.

		expanded
		web-enabled
		reengineered
		best-of-breed

2 points

QUESTION 31

1. Because they may have to look outside the company for skilled ERP consultants, the project ________ may depend on when the key staff are in place.

		training
		go live date
		implementation date
		stabilization

2 points

QUESTION 32

1. ERP implementation teams should not use outsourcing partners as someone who will take ________ or to deflect blame when the project is not successful.

		development
		users
		accountability
		change management

2 points

QUESTION 33

1. In order to minimize the destructive effects of poor communication and backbiting behavior, a PMO must ensure that project teams are ________ for decisions and directions they take.

		dissolved
		changed
		accountable
		compensated