Answers only please !

QUESTION 14

1. A company realizes that recent layoffs at its primary company reflect potential falling demands for its customers' products, and hence for its own products. The company has engaged in:

• environmental scanning.
• mission statement redefinition.
• flow strategy.
• market segmentation.

QUESTION 15

1. An example of an internal failure cost would be warranty cost.

• True
• False

QUESTION 16

1. From an ethical standpoint, it is not a requirement to consider the greater societal effects of decisions that reduce the costs of quality.

• True
• False

QUESTION 17

1. When a process fails to satisfy a customer:

• it is considered a defect.
• it is time to reengineer the process
• .it is quite often the customer's fault.
• it is usually half the customer's fault and half the company's fault.

QUESTION 18

1. The Gap, Inc. has targeted teenagers and young adults in need of casual clothes, and through its GapKids stores, the parents or guardians of infants through 12-year-olds. This is an example of:

• a needs assessment.
• market segmentation
• .a collaborative effort between the company and its customers.
• a mission statement.

QUESTION 19

1. A flowchart created at the strategic level of an organization should show:

• details of a process as bracketed by its scope.
• core processes and their linkages
• .individual steps that may have been aggregated at a higher level of analysis.
• areas that are seen and unseen by the customer.

QUESTION 20

1. The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

• capital budgeting
• flow diagram
• process chart
• multiple-activity chart

QUESTION 21

1. A professor can grade a quiz in 30 seconds. Over the course of an academic year he has 6 sections of a course with an average of 30 students with 10 quizzes in each section. If he is paid $40 an hour, how much is his annual quiz-grading labor cost to the university?

• $600
• $36,000
• $60
• $100

QUESTION 22

1. Benchmarking studies must have:

• a team composed of at least one member from each department in the organization.
• quantitative goals.
• a direct competitor for comparison.
• a team composed of at least one member from each department in the organization plus one customer of each process output.

QUESTION 23

1. Core competencies are:

• another name for competitive priorities.
• product or service attributes that represent the needs of a particular market segment.
• various flow strategies
• .the unique resources and strengths that management considers when formulating strategy.

QUESTION 24

1. The principle of postponement is employed by a producer using a(n):

• make-to-order strategy.
• engineer-to-order strategy.
• make-to-stock strategy.
• assemble-to-order strategy.

QUESTION 25

1. A process is monitored with a control chart. The process is correctly judged to be in-control once the results from the most recent sample are plotted. Therefore, all of the output produced at that time is good.

• True
• False