Answers should not be too short.

Question 1: You are the supervisor of the sales team at company ABC. Work hours for your team are 9:00 am to 5:00 pm. During the last three months, you have noticed that all employees in your team are arriving around 8:00 am and staying back until 6:00 pm except for Michael, who is arriving at 9:00 and leaving at 5:00 pm. A couple of team members are becoming unhappy with Michael's attendance and informally complain to you.

How would you identify the need to have a difficult conversation with Michael?

Question 2: Give an example of a difficult conversation that you had with an employee. In your answer, please state how you planned the conversation. Your answer should include a brief explanation of each of the conversational requirements.

Question 3: Why is it important to have policies and procedures on how to manage information?

Question 4: Please answer the following questions on confidentiality:

a. What is confidentiality?

b. Why is it important to manage confidentiality?

c. Name and briefly explain the current legislation that regulates confidentiality.

d. Provide an example of three different types of confidential information at your workplace.

Question 5: What considerations would you take into account when planning the location to hold a difficult conversation?

Question 6: If you plan to invite someone from HR to attend the difficult conversation, why is it essential to inform your audience before the meeting?

Question 7: Based on your answer to Q2 above,

a. Which stakeholders did you consult with?

b. Why did you select each of these stakeholders?

c. What changes to your plan did you make based on these consultations?

Question 8: Based on your answer to Q2 above,

a. Which method of communication did you choose?

b. Why did you choose this method?

c. Explain the communication techniques that you planned?

That's all