any ideas about this?

Develop a simple session plan to train employees in current customer service systems relevant to the organisation, including the explanation of the rights and responsibilities of customers and relevant consumer law, and upload it for assessment.

Include in your session a checklist, self reflection activity,to demonstrate compliance with current customer service system and standards, for example it could includethe employee is wearing the company uniform (rating similar to the formative activity question 1); customers are served with specified time frame, etc