APEX College SITXCOM010 Manage conflict Scenario 1: Disputes over Job Duties and Rosters Identify and use resources to assist in managing the conflict: Description/Example: APEX AUSTRALIA VOCATIONAL EDUCATION | SITXCOM010 Learner Assessment Pack v1.0 - September_2023 | CRICOS: 03156M RTO Code: 91606 Page 33 of 50 Assess the impact of the conflict on the team and the organization: Description/Example: Seek a solution to the conflict within the scope of your role and responsibilities, seeking assistance where required: Description/Example: Use appropriate conflict resolution and communication techniques to resolve the dispute