Appendix A: Work Allocation Matrix Template Employee name Role/Position Current work profile Proposed revised work profile for current project (with at least three new tasks) Ming Wei Accounts and Payroll Officer Bookkeeping Payroll processing Preparing and issuing client invoices Making journal entries Jenny Day Customer service representative Manage website and social media customer interaction Promote products and services on social media Answer phone calls and queries via email and social media Respond to customer complaints and escalate issues to relevant personnel Work as a team with others to ensure customer orders and queries are fulfilled Samantha Davey Inventory Manager Maintain receipts, records, and withdrawals of the stockroom Receive, unload, and shelve supplies Inspect deliveries for damage or discrepancies Confirm proper stock levels and maintain inventory control Coordinate the movement of equipment, and necessary minor repairs Dylan Knight Order Processor Receive and process orders Package orders for dispatch Receive, unload, and shelve supplies Assist store keeper in checking stock levels Fawad Khan IT Support Officer Trouble shooting IT issues for team members Responsible for data storage, back up and security. Maintaining customer databases and records