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Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of

Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

  • DMAIC
  • Customer and market focus
  • Standardization
  • Control
  • Inspection protocols

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