APPLICATION CASE 3.4 SNAP DSS Helps DneNet Make Telecommunications Rate Decisions Telecommunications network services to educa- tional institutions and government entities are typically provided by a mix of private and public organizations. Many states in the United States have one or more state agencies that are responsi ble for providing network services to schools, colleges, and other state agencies. One example of such an agency is OneNet in Oklahoma. OneNet is a division of the Oklahoma State Regents for Higher Education and operated in cooperation with the Ofce of State Finance. Usually agencies such as OneNet operate as an enterprisetype fund. They must recover their costs through billing their clients and/or by justifying appropriations directly from the state legislatures. This cost recovery should occur through a pricing mechanism that is efficient, simple to implement, and equitable. This pricing model typically needs to recogniZe many factors: convergence of voice, data, and video traffic on the same infrastructure; diversity of user base in terms of educational institutions, state agencies, and so on; diversity of applications in use by state clients, from email to videoconferences, IP telephoning, and distance learning; recovery of cur rent costs, as well as planning for upgrades and future developments; and leverage the shared infra structure to enable further economic development and collaborative work across the state that leads to innovative uses of OneNet. These considerations led to the development of a spreadsheetbased model. The system, SNAP DSS, or Service Network Application and Pricing